System Administrator, Cyclone Group.
Aug 2017–

• IT infrastructure mamagement.
• Maintenance of physical network environment including servers, switches, routers, firewalls, racks, patch panels, etc
• Resolving operational problems relating to servers, PCs, printers, data communications, application software, etc.
• Project maganement with kanban tools
• Virtualisation
• O365 management and support

DoubleTree by Hilton, Bulington Hotel
March 2013– 2017 Burlington road, Dublin, D4.

• Providing technical support for Mobile devices, Workstations and Printer.
• Company`s staff Mobile devices, IPhones, IPads, Tablets, Mac`s

Bench Service Technician
Sept 2012– 2015 CloneIRL, Dublin, D2.

• Overall responsible for IT service delivery.
• Configuring, Testing, Troubleshooting laptops, personal computers and mobile devices, IPhone, IPad, MacBook.
• Using troubleshooting techniques and tools to identify products that were defective.
• Research, plan and deploy new technologies
• Work in cross-functional teams to co-ordinate customer upgrades and new installations.

Customer Service Assistant
June 2000- 2002 Nurmenuku Computers. Estonia, Tallinn

• Level 1 technical support
• Build new computers, with Windows 95/98/XP, to the client’s specification, manually.
• Effectively build and maintain relationships with service providers and clients.
• Advise/educate customers within procedural guidelines to ensure a complete solution to their service questions.
• Provide more complex customer technical issues to senior level support.