Work Experience
Aug 2020–
- Analyse business requirements and research the solutions.
- Research and implement new tools, software and frameworks.
- Analyse the company's infrastructure and staff performance based on IT requirements and needs.
- Research and implement new ways to manage and support infrastructure and staff.
- Make rapid changes in production due to Covid. Change Management procedures.
- Strategic planning and future impovements.
- Implementing budgeting and cost control based on business needs.
- Prioritise Proactive management.
Aug 2017–
- IT infrastructure management.
- Maintenance of physical network environment including servers, switches, routers, firewalls, racks, patch panels, etc
- Resolving operational problems relating to servers, PCs, printers, data communications, application software, etc.
- Project maganement with kanban tools
- Virtualisation
- O365 management and support
March 2013– 2017 Burlington road, Dublin, D4.
- Providing technical support for Mobile devices, Workstations and Printer.
- Company`s staff Mobile devices, IPhones, IPads, Tablets, Mac`s
Sept 2012– 2015 CloneIRL, Dublin, D2.
- Overall responsible for IT service delivery.
- Configuring, Testing, Troubleshooting laptops, personal computers and mobile devices, IPhone, IPad, MacBook.
- Using troubleshooting techniques and tools to identify products that were defective.
- Research, plan and deploy new technologies
- Work in cross-functional teams to co-ordinate customer upgrades and new installations.
June 2000- 2002 Nurmenuku Computers. Estonia, Tallinn
- Level 1 technical support
- Build new computers, with Windows 95/98/XP, to the client’s specification, manually.
- Effectively build and maintain relationships with service providers and clients.
- Advise/educate customers within procedural guidelines to ensure a complete solution to their service questions.
- Provide more complex customer technical issues to senior level support.
